About Us
American consulting standards. Moroccan engineering. Microsoft platforms in production — with clear ownership.
Our Mission
To deliver enterprise Microsoft solutions with responsive support, transparent communication, and long-term partnerships — so growing organizations can run on technology they trust.
Our Vision
To be the Microsoft consulting partner companies choose when they want American delivery standards with a high-performing Moroccan engineering center.
Why Skyline IS
Skyline Information Systems was founded to combine American consulting practices with Morocco’s growing technology workforce. Our goal is simple: deliver enterprise Microsoft solutions with responsive support, transparent communication, and long-term partnerships — without enterprise bloat.
Morocco + International Perspective
We are not a cheap outsourcing desk. American leadership sets the bar for scoping and accountability. Moroccan engineers deliver and support production Microsoft environments as an extension of your IT department — with English fluency, useful time-zone overlap, and career paths that keep knowledge on your account.
How We Deliver
Engagements follow a written path: discovery → scope and ownership → build or remediate in increments → production cutover with rollback thinking → ticketed support and a monthly improvement backlog. Projects and break/fix support stay on separate tracks so fires do not silently become unpaid builds.
- Discovery call and written next-step recommendation
- Clear RACI: what Skyline owns vs. what your team owns
- Sandbox / pilot before production when risk warrants it
- Handoff docs, admin access hygiene, and hypercare windows
- Optional managed support with severity targets after go-live
Who Does the Work
Client-facing leadership and commercial conversations follow American consulting standards. Design, implementation, and day-2 support are delivered by English-speaking engineers in our Morocco center who join your meetings, tickets, and Teams channels directly — not through a relay desk.
- US-facing account ownership for priorities and escalation
- Morocco-based engineers for Microsoft 365, Azure, Business Central, and Power Platform
- Named contacts on your account — knowledge stays put
- No anonymous ticket farm; you talk to people who know your tenant
US–Morocco Day to Day
Most coordination happens in Eastern Time mornings / Morocco afternoons. Discovery calls and steering sit on Eastern Time. Engineers work Africa/Casablanca calendars so invites land correctly. Bookings, email, and Teams keep the same thread from first conversation through production support.
- Bookings and visitor-facing times: Eastern Time (US)
- Engineering calendars: Africa/Casablanca
- Overlap window used for workshops, cutovers, and severity response
- Async updates in tickets and email when you are offline
Our Approach to Customer Service
We treat every client relationship as a partnership: clear communication, transparent pricing, ticketed support with severity targets, and a team that owns outcomes — not just tickets.
Ready to talk about your Microsoft environment?
Book a consultation — we will discuss your systems, priorities, and whether Skyline is the right fit.